How refunds and cancellations work at Dheer IAS.

One-time payments

All Dheer IAS plans and mentorship sessions are one-time payments processed securely by Razorpay. Plans do not renew automatically, so there is nothing to cancel to stop future charges. Your access continues until the end of the validity shown at the time of purchase.

Requesting a refund

You may request a refund within 7 days of payment. Each request is reviewed individually, taking into account how much of the plan or session has already been used — for example, answer evaluations submitted or a mentorship session already held. We will tell you the outcome and the amount, if any, before processing.

To request a refund, email dheerias13@gmail.com from your registered email address with your Razorpay payment ID (shown on your receipt and under My payments) and the reason for the request.

Failed and duplicate payments

If money was deducted but your plan was not activated, or you were charged more than once for the same purchase, the extra or failed amount is always refunded in full. Most failed payments are reversed automatically by your bank; if it has not reached you, write to us with the payment ID.

Mentorship sessions

If you cannot attend a booked session, contact us before the session time and we will try to reschedule it. Refunds for mentorship sessions follow the review process above.

How refunds are paid

Approved refunds are returned to the original payment method through Razorpay. Banks usually credit the amount within 5–7 working days after the refund is processed.

Questions

If anything in this policy is unclear, contact us before purchasing.